FAQs

Why is it 30$ for a shirt?

We use double the fabric of regular shirts. in addition to this we use a 180gsm blend of pima cotton and cellulose derived viscose. These are materials that luxury brands use however they charge upwards of a 1000% margin we think this a fair price for the quality and benefits our shirts have. 

Why is there no S size?

We are primarily focusing on creating sizes for men on larger side. we plan on adding a S size in our next re-stock.  

Where is my order ?

When an order is placed you will receive an update as well as an e-mail with your tracking information. if your order has not been shipped yet we are getting your order ready ensuring the highest quality.

Why Does it take 1-2 Days to ship ?

We take the time to ensure each item in your order is up to our high standards of quality. Each item in your order is inspected for the following before we package and ship your order: 

• Damages and rips
• Excess fabric strands  
• Stains 

How Do I find my right size?

Check out or sizing guide linked here. 

Why do the sizes stop at 3XL?

We plan on adding a 4XL and 5XL options in future restocks. currently we don't have adequate space to hold more inventory.

How do I get these hard creases out?

Our shirts are machine folded from the manufacture and air-tight sealed when we ship them out. In order to get out these creases simply place the shirt in the dryer for 15-20 minutes on low to medium heat. Please don't use high heat this can cause the dye to leak as well shrink the fabric. 

What is your Refund Policy?

Our refund policy lasts for 14 days after your order has arrived. If you are unsatisfied with your purchase you can follow our returns process in order for a refund to be issued.

Refunds will automatically be issued if your order does not arrived within 30 days of the expected delivery date. Refunds are also issued on orders lost or stolen during the shipping process.

Note: Refunds are only issued for the purchase price of the order

Refunds are not issued on the following: 

• Items visibly worn or damaged after being delivered
• Shipping Fees 
• Customs fees 
• Claims summited after 14 days of being delivered 

How do I make a return?

If your unsatisfied with your order simply follow of return process linked here: if you have any questions please email us at infogplifestyle@gmail.com with your order number. 

Why can't the shipping cost be refunded?

The shipping cost is a Realtime estimate based on your order items. This estimate is our shipping carriers (Canada Post) fee and not ours. We cannot issue refunds on the shipping since the carrier does not offer refunds on shipping.

Any Returns that are subjected to customs fees will be automatically sent back to the customer. Failure to properly declare the items in your order will void the return and refund policy. GP Lifestyle INC will not be able to refund any customs or shipping fees either party is charged with from the shipping carrier of their choice. Currently we are not accepting returns from any orders from UPS due to high shipping and Customs fees. 

What is your Exchange Policy?

We currently do not offer any exchanges on items. We highly advise you to double-check your sizing before placing an order and to check out our "sizing info" page for more information on finding your proper size 

Why is my order limited to 4 items?

We limit the order limit to 4 items because it is the maximum number of items or mailers can hold. If you order more than 4 in a single order an additional shipping charge would apply, which can be around ($7-$12*) since we would have to send more than 1 parcel and we don't want you to pay an extra fee. 

Is this drop-shipping?

No, all our items are held at our Toronto location. Each item is 100% our own design, fabric blends and logos. We do use a manufacturer based in China however everything else is 100% our brands work. 

What are the Shipping Times?

All our orders are shipped through Canada Post; Please refer to the table below for Shipping times depending your region and shipping service you choose 

Canada

USA

International 

What are the Shipping Fees?

Shipping fees are calculated using a real-time shipping rate calculator, you can check the rates using the calculator in the Cart or at last step in the checkout  process.

What about Customs Fees, Duties & Taxes?

Taxes and duties are included in the purchase price of your order before shipping fees. Orders may encounter customs fees depending on your region. the customer is responsible for the fee. Customs fees are issued by your country not GP Lifestyle Inc. 

Why am I being charged customs?

Unfortunately we have no control over if or if not your order will be charged customs fees. All customs fees are issued by your country and not GP Lifestyle inc. We do our best to lower the chances of customs being charges by how we process shipments.

Why is it a limited production run?

Our clothing takes time to source the materials as well as the manufacturing process we strive to create items that will last you nearly a lifetime and we want to create a sense of urgency and scarcity around since it can take upwards of 6 months to source the fabrics we use in an ethical environmentally sustainable manner. We encourage you to order while we have the item available to avoid long wait times for restocking.